Frequently Asked Questions
Have a question? We’re here to help. Explore our Frequently Asked Questions for quick answers about our healthy Slushie Mixes, equipment maintenance, and how we can support your business goals.
What are your hours?
We operate Monday to Friday 8:30am to 5:00pm. Orders can be placed online 24/7.
Do you ship Australia-wide?
Yes — we ship to every state and territory using reliable freight partners.
How quickly do orders get dispatched?
Most orders are dispatched within 1–2 business days following payment. Machine orders may require additional preparation time.
Can I pick up my order from your warehouse?
Yes, local pickup is available at our warehouse in Cheltenham, Victoria. Simply select “Pickup” at checkout and we’ll notify you when your order is ready (It is generally availiable for pickup within 2 hours).
Do you offer same‑day or urgent delivery options?
In many cases, yes. Contact us and we’ll do our best to arrange urgent freight (there could be addtional freight costs).
Do you provide technical support if I have an issue with my machine?
Absolutely — we specialise in high quality Slushie and Soft Serve Machines. Our team can assist by phone, email, video call, or in person. You can always email us photos and videos and we can typically diagnose issues early. You can also bring your machine to our warehouse in Cheltenham, Victoria for diagnosis.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfer, After Pay and approved business accounts.
Are your Slushie Mixes dairy‑free, gluten‑free, or vegan?
It depends on the mix, check out the page dedicated to the mix you are interested in and it will have those details. Contact us for more information on the mixes.
How long does it take for a Slushie Machine to freeze?
It depends on the machine, environment temperature, and mix ratio but anywhere from 20 to 60 minutes. Contact us with questions if your machine isn't freezing properly.
Can I use any liquid in a Slushie Machine?
No — only approved Slushie Mixes should be used (with the right Brix level). Juices, soft drinks, and water alone will not freeze correctly. Contact us to answer your questions about the best Slushie Mix to use or how to purchase a Refractometer.
What alcohol works best for frozen cocktails?
Any white spirit works with most flavours, such as Vodka, Bacardi White Rum, Gin, and Tequila. Ask us about how to mix it with Fruchilla for the best results.
How do I get the perfect slush consistency?
Use the correct mix ratio, avoid overfilling the bowl, and ensure the machine has proper ventilation.
Why is my slush not freezing properly?
Common causes include incorrect mix ratio, blocked airflow, warm room temperature, or a mechanical issue.
What’s the difference between single, twin, and triple‑bowl machines?
The number of bowls determines how many flavours you can offer and how much product you can serve at once.
How do I clean and sanitise my Slushie Machine?
Disassemble the taps and seals, wash with warm water, lube up necessary parts and reassemble. We provide guides and videos to help you.
How often should I service my machine?
It depends on how much the machine is used but regular cleaning is required weekly. A professional service is recommended every 12-18 months. We can do the annual servicing at our warehouse in Cheltenham, Victoria
What brands of machines do you stock or support?
We support a wide range of commercial brands and carry parts for many models including BRAS, BUNN, V AIR, Carpigiani Horeca, Samixir, Promek and more
Do you sell spare parts for Slushie Machines?
Yes our warehouse has thousands of spare parts including seals, bushings, o-rings, taps and more. Check out the spare parts section of our website. Contact us if you have any additional questions about spare parts.
What is the lifespan of a commercial Slushie Machine?
With proper care and maintenance a decade or more
How do I choose the right Soft Serve Machine for my business?
Consider your volume, space, power supply, and whether you need gravity‑fed or pump‑fed technology.
What’s the difference between gravity‑fed and pump‑fed machines?
Gravity‑fed machines are simpler and easier to maintain. Pump‑fed machines produce higher volume with a better quality product.
How do I clean and sanitise a Soft Serve Machine?
It depends on the machine but generally you will drain the mix, rinse, run sanitiser, disassemble parts, wash, and reassemble. We provide detailed guides and videos on how to clean and sanitise
Do you stock spare parts and consumables for Soft Serve Machines?
Yes — including blades, seals, brushes, and more
Do you offer commercial‑grade machines for Cafés and Venues?
Yes — we stock durable, high‑performance models like the BRAS Scirocco and Chocofairy.
What type of hot chocolate mix works best in your Hot Chocolate Machines?
We recommend premium powdered or liquid mixes designed for continuous‑heat beverage machines.
How long does it take for the Hot Chocolate Machine to heat up?
Usually 10–20 minutes depending on the model.
Can I use the machine for chai, soups, or other hot beverages?
Yes — many machines can heat a variety of beverages.
What frappé flavours do you offer?
We stock coffee, chocolate, and vanilla. We have new vegan and dairy-free options.
Can frappé powders be used in Slushie Machines?
Our mixes are able to be used in Slushie Machines. We are happy to provide guidance on how to create the perfect frappe, just call us.
Do you offer cocktail bases?
Yes — Margarita, Daiquiri, Pina Colada, and more. Contact us for more information.
Do you have natural mix options?
Yes - Our Fruchilla Natural 99% fruit juice mixes have no added sugar, all natural colours and flavours, zero fat and cholesterol.
Do you provide equipment financing?
We work with SilverChef to provide multiple options including Rent-Try-Buy for your equipment needs. Contact us on how to apply